Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us by email, phone, or live chat and we’ll respond promptly to help resolve your issue. For account and payment queries, have your ID and transaction details handy to speed verification. If you prefer, open a support ticket from your account and include screenshots.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected], Phone: +1 416 732 9841, Hours: 24/7. Use live chat for urgent issues. |
| General enquiries | Email: [email protected], Hours: Mon-Fri, 09:00-18:00. Reply usually within one business day. |
| Affiliate enquiries | Email: [email protected]. Responses within 48 hours. |
| Payments | Email: [email protected]. For transaction queries include reference ID. |
| Privacy | Email: [email protected]. Privacy requests and data removal. |
Contact by email
For detailed requests, account issues, or cases that require documents or further explanation, please contact us by email at [email protected]. Include a clear subject line and your current contact details so we can process your request without delay. Emails are checked regularly and allow us to track attachments and replies more efficiently than chat.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple requests are often handled the same day. More complex issues, including account verification or payment investigations, may take longer depending on their nature and the information required. We’ll keep you updated while we work on your case.
Feedback
We value your feedback. Please share any suggestions, ideas, or issues you’ve noticed while using our site - whether it’s game selection, payments, or mobile performance. All submissions are reviewed carefully by our team and help shape future updates to improve the service and user experience. Thank you for taking the time to help us make the platform better for Canadian players.